Refund & Returns Policy

Unopened, unused tea and teaware can be returned or exchanged within 14 days of your order. Once something's been opened or used, we're not able to accept it back — no exceptions, sorry.

Start a return from your account (Orders → Return or exchange) rather than just shipping something back — we'll confirm it's eligible and tell you where to send it. Tracked shipping is required so we can confirm it actually arrives, and return shipping is on you unless the item arrived damaged or we sent the wrong thing.

An exchange can only be for an item of equal or greater value — if the replacement costs more, you'll get a secure payment link for just the difference. We don't offer exchanges for something cheaper; request a refund instead if that's what you'd rather have.

Once we receive and inspect the return, refunds go back to your original payment method (usually showing up within 5–10 business days). The original shipping charge isn't refunded. Damaged or incorrect items are handled case by case — email us and we'll sort it out, no return shipping needed on our mistake.